Onboarding Officer

Operations · Limassol , Cyprus
Department Operations
Employment Type Full Time (Country Calendar)
Minimum Experience Mid-level

Onboarding Officer

Pay.com Is Building the Future of Fintech


Pay.com is a financial technology company that allows businesses to accept and make payments anywhere, using any method. Our deep understanding of payment processing allows us to create solutions for online businesses of every size from new start-up to public companies.

We are developing the future of payment!


If you’re looking to be part of a fast-growing company that’s disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of Fintech



  • Collect and Review Merchants’ onboarding documentation
  • Resolve screening results from world check and other screening platforms
  • Review AML and onboarding Flags and be able to resolve and/or take decision
  • Communicate with Clients for the onboarding requirements and the on-going review of the account
  • Lead calls with leads and present the findings to the relevant Operation teams
  • Perform reporting on a regular and ad hoc basis
  • Review Risk and AML scoring results and assign the relevant categorization to the clients following the Onboarding and AML procedures
  • Use templates and scripts for communication with the clients
  • Work closely with the AML, Payments, Compliance and Finance departments  
  • Follow the existing procedures and suggest improvements where there is a need based on clients’ feedback
  • Fill ISR reports where relevant
  • Keep clients records up to date and update when needed 
  • Maintain the relationship with clients and partners
  • Perform ad-hoc tasks



  • 2-3 years of experience in corporate clients onboarding
  • English at a fluent or native level
  • Excellent Communication skills
  • Team player



  • AML Certificate will be considered an advantage


What we offer:


  • Flexible working hours and balance work between the office and home
  • Corporate/team/special events
  • Lunch
  • Office snacks
  • Weekly happy hour
  • Working in a dynamic multicultural environment
  • Opportunities to develop your personal and professional skills throughout your career
  • Working in FinTech Startup in an Agile environment and with no bureaucracy
  • Complex and interesting tasks - real practice in building large-scale financial services, optimization, architecture, etc.

Thank You

Your application was submitted successfully.

  • Location
    Limassol , Cyprus
  • Department
  • Employment Type
    Full Time (Country Calendar)
  • Minimum Experience